Streamlining HR Technology and Service Provider’s Pre and Post-Employment Checks | Success Story

Discover how Premier Consultancy’s HR Technology and Service Provider successfully overcame challenges related to pre and post-employment checks. By implementing an efficient digital ecosystem and leveraging a range of tools, Premier Consultancy empowered the client to streamline their recruitment process and enhance their contingent worker programs.

About the Customer

Established in 1996, our customer is a global talent supply chain advisor, specializing in aligning talent strategy with business objectives across internal and external worker categories. Alongside recruitment processes and total talent solutions, the customer has developed a multinational HR Technology and Service Digital ecosystem, along with various tools to support their RPO programs, particularly in the contingent worker space. Premier Consultancy has been proudly serving this client for over five years.

Challenges Faced by the Leading HR Technology and Service Provider

The HR Technology and Service Provider encountered several key challenges related to their pre and post-employment checks process, including:

1. Bandwidth limitations for reviewing each new joiner/hire, resulting in high costs from other providers.
2. Insufficient support for timely case closure.
3. Lack of data alignment across various checks.
4. Tedious process for addressing insufficiencies from both clients and candidates.

Available Services for Individuals and Vendors

To address these challenges, Premier Consultancy focused on delivering customer-centric services tailored to the HR Technology and Service Provider’s requirements. Our verification and checks mainly encompass:

1. Background Checks: Comprehensive checks covering education, employment, address, criminal records, legal searches, and national identification.
2. HR Technology and Service Provider Services: Specialized checks specific to the client’s business objectives, including education, employment, and database searches.
3. Banks: Checks tailored to the banking industry, covering education, employment, address, and database verification.

Candidate Types and Verification Requirements

Different candidate types require specific verification processes. Here are some of the requirements for each category:

1. Permanent or Fixed-Term Employees: Last three employment verifications within the past seven years, current and permanent address verification, and other applicable checks.
2. Casual Employees: Similar verification requirements as permanent employees.
3. Apprentices or Trainees: Employee verification as per applicable guidelines.
4. Employment Agency Staff (Labor Hire): Comprehensive verification process tailored to the specific category.
5. Contractors and Subcontractors: The verification process focused on hired staff.

Types of Verifications

To ensure authenticity and credibility, Premier Consultancy conducts various types of verifications:

1. Education Verification: We contact educational institutions to verify and confirm an applicant’s educational credentials, such as degrees, diplomas, or certificates.
2. Employment Verification: We request organizations to provide employment credentials to validate a candidate’s work history.
3. Legal Searches: We conduct searches on Indian courts and tribunals to identify any litigation history within the past eight years.
4. Address Verification: Our field investigators visit addresses to verify permanent and/or current addresses, capturing photographic evidence.
5. Identity Verification: We authenticate a candidate’s identity based on government-issued identification documents such as Voter’s ID, Passport, and Driving License.

Service Level Agreement (SLA)

Premier Consultancy consistently adheres to a turnaround time of 15 working days. Over five years, we have successfully delivered over 1000 reports, with approximately 50% delivered before the agreed-upon deadline. Additionally, there have been no major discrepancy (red report) or minor discrepancy (yellow report) cases.

Conclusion

Premier Consultancy’s collaboration with the leading HR Technology and Service Provider has resulted in significant improvements in their pre and post-employment checks process. By leveraging our expertise, efficient digital ecosystem, and customized verification services, the client has achieved streamlined.